Terms & Conditions

1. General conditions

These Terms & Conditions form a legal agreement between you and Level Up Casino in relation to your use of the website, account services and gambling products made available through the platform. They apply to all visitors, account holders and players. If you do not agree with any part of these terms, you must not use the website or its services.

Level Up Casino may publish additional rules, notices, game instructions, promotional conditions or other information that applies to a particular service. Those additional rules form part of these Terms & Conditions when they are displayed or made available to you. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or promotion.

You are responsible for reading the current version of these terms before using the website. We may update, replace or amend these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operating practices. The updated version will apply from the time it is published, unless a different effective date is stated. If you continue to use the website after an update, that use indicates your acceptance of the revised terms.

Your responsibility

• Use the website only for lawful purposes and in accordance with these Terms & Conditions.
• Provide information that is accurate, complete and current when creating or maintaining an account.
• Keep your account login details confidential and take reasonable steps to prevent unauthorised access.
• Notify Level Up Casino promptly if you believe that your account has been accessed by another person.
• Check your account activity, deposits, wagers, withdrawals and other transactions regularly.
• Make sure that your use of the website is permitted by the laws that apply to you.

2. Eligibility and account requirements

You must be at least 18 years old and legally entitled to use online gambling services in the place where you are located. You must not access or use Level Up Casino if gambling is prohibited for you by law, if you are subject to a gambling restriction, or if you are acting on behalf of another person. We may refuse access where we reasonably believe that eligibility requirements have not been met.

Only one account is permitted for each player unless Level Up Casino has expressly approved otherwise. An account must be registered in your own name and used only by you. You must not sell, transfer, lend or share your account, balance, username, password or any account benefit with another person. An account is not a bank account and should not be used to hold money for someone else.

When registering, you may be required to provide personal information such as your name, date of birth, residential details and payment information. The information must be truthful and must belong to you. We may ask you to confirm or update these details from time to time. You agree to cooperate with reasonable identity, age, payment, location, source-of-funds or other compliance checks.

Verification and account review

Level Up Casino may suspend account access, restrict transactions or delay the processing of an account request while information is being reviewed. We may also take these steps if information appears incomplete, inconsistent or inaccurate, or if activity requires further assessment. You must not attempt to avoid a review by opening another account or submitting altered or misleading documents.

You are responsible for maintaining the security of your account. We will generally treat activity completed through your account as authorised by you unless there is evidence of unauthorised use or another applicable legal requirement. You must choose a strong password, avoid sharing it and log out from shared or public devices. We will not ask you to disclose your password through an unsolicited message.

3. Deposits, play and withdrawals

Deposits must be made using a payment method that is registered in your name or that you are authorised to use. You must not use a payment method belonging to another person without prior approval. Payment providers may apply their own terms, fees, verification procedures or processing requirements. Level Up Casino is not responsible for matters controlled by an external payment provider, although we may assist with reasonable transaction enquiries.

You should deposit only money that you can afford to lose. Deposited funds are intended for your own use on the platform and must not be used for unlawful purposes, money laundering, fraud, chargeback abuse or any other prohibited activity. We may decline, reverse, restrict or investigate a transaction where required by law, payment-provider rules, security controls or our internal procedures.

You are responsible for checking the amount of each deposit and wager before confirming it. Once a transaction has been accepted by the platform, it may not be possible to cancel or reverse it. Technical records maintained by the platform may be used to determine the status and details of transactions, subject to applicable law and any rights you may have.

Withdrawals may be subject to account verification, payment checks, applicable game or promotional conditions and legal requirements. We may return funds to the original payment method where possible or use another method approved for your account. You must provide information reasonably required to process a withdrawal. We do not guarantee a particular processing period unless a specific service notice says otherwise.

Game results and technical issues

Games are subject to the rules and information shown for the relevant product. Where a game uses a random number generator or another automated result system, results are determined by that system and are not influenced by previous outcomes. You must not attempt to manipulate, interfere with or exploit a game, account, payment process or website feature.

If a technical fault, communication error, display problem or other system issue affects a game or transaction, Level Up Casino may take reasonable steps to correct the issue. This may include voiding an affected wager where permitted, correcting an obvious error or suspending a service while it is investigated. We will not knowingly rely on an error to your disadvantage where the law prevents us from doing so.

4. Promotions, responsible gambling and prohibited conduct

From time to time, Level Up Casino may make promotions, rewards or other offers available. Each offer may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, maximum values or other restrictions. You must read the terms for an offer before accepting or using it. If promotional terms conflict with these general terms, the promotional terms apply to that offer.

We may cancel, withdraw or amend an offer where it has been used in breach of its conditions, obtained through error or fraud, or where a technical or operational problem has affected the offer. Unless required by law, promotional benefits are not transferable, cannot be exchanged for cash and may be limited to one per person, household, device, payment method or other qualifying group.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never gamble with money needed for rent, bills, food or other essential expenses. Avoid chasing losses, borrowing to gamble, or playing when you are upset, tired or affected by alcohol or other substances.

• Take regular breaks and keep track of the time and money you spend.
• Use available account controls, deposit settings, play limits or time-out tools where offered.
• Consider self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
• Ask for support from a qualified gambling-help service or another trusted source if you are concerned about your gambling.
• Contact us through the available support channel if you need information about responsible gambling options.

Prohibited conduct

You must not use the website to commit or support fraud, money laundering, terrorist financing, identity theft, cheating, collusion or any other unlawful activity. You must not use automated software, bots, scripts, data-mining tools or devices intended to interfere with the website or gain an unfair advantage. You must not introduce malware, attempt unauthorised access, probe security systems or disrupt the availability of the platform.

You must not abuse promotions, create multiple accounts, conceal your identity, falsify documents, manipulate payment transactions, make dishonest chargeback claims or assist another person to breach these terms. If we reasonably suspect prohibited conduct, we may restrict activity, suspend an account, cancel affected transactions, withhold an improperly obtained benefit or take another step permitted by law.

5. Suspension, liability and legal information

Level Up Casino may suspend, close or restrict an account where you breach these terms, fail a required check, create a security or compliance concern, use the website unlawfully, become ineligible, or where suspension is needed to protect you, other players or the platform. We may also suspend a service temporarily for maintenance, investigation, technical problems or reasons outside our reasonable control.

If your account is closed, you must stop using the website and must not create another account without permission. Subject to applicable law, unresolved funds may be dealt with after verification, review of transactions, deduction of valid amounts owed and consideration of any suspected misconduct. Account closure does not remove obligations that arose before closure, including obligations concerning unlawful use, payment disputes, confidentiality or intellectual property.

The website and its content are provided subject to availability. We take reasonable steps to maintain accurate and secure services, but we do not promise that the website will always be uninterrupted, error-free, secure from every possible threat or available on every device or network. You are responsible for your internet connection, equipment, software and any charges imposed by your telecommunications or other service provider.

To the extent permitted by law, Level Up Casino is not responsible for loss caused by events outside its reasonable control, your breach of these terms, misuse of your account, unauthorised access resulting from your failure to protect login details, or reliance on information that was not intended to provide personal financial or legal advice. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

Intellectual property and privacy

The website, software, design, text, graphics, logos and other materials are owned by or licensed to Level Up Casino or its relevant providers. You may use them only for personal, non-commercial access to the services. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless permitted by law or authorised in writing.

Personal information is handled in accordance with the Level Up Casino Privacy Policy. That policy explains the types of information that may be collected, why it may be used, how it may be shared and the choices available to you. By using the website, you acknowledge that personal information may be processed as described in that policy and as required to operate, secure and regulate the services.

Questions and applicable law

If you have a question about these Terms & Conditions, your account or a transaction, please use the support channel made available through the website. We may ask for information needed to verify your identity before discussing account-specific matters. These terms are intended to operate alongside applicable Australian law and any other mandatory legal requirements that apply to the services or to you. Any provision found to be invalid or unenforceable will be read down or removed to the extent necessary, while the remaining provisions will continue to apply.