Privacy Policy | Level Up Casino

About this Privacy Policy

Level Up Casino respects the privacy of players and aims to handle personal information responsibly. This policy describes the types of information an online casino site may collect, why that information is used, how it may be shared and how it is protected. It applies to information collected through the website, account services, customer support channels and related online interactions.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website and the services available to them. Not every player will provide every type of information described in this policy.

By using the website, a player acknowledges that information may be handled for the purposes described here, where permitted by applicable privacy and gambling requirements. Where consent is needed, players will be given an appropriate choice. Players may also change certain choices, including marketing preferences, as explained below.

This policy should be read together with the website’s other applicable terms and notices. If those documents explain a particular service or data use in more detail, the more specific notice may also apply.

Information a casino site may handle

To provide account and gaming services, Level Up Casino may handle information supplied by a player, information created through account activity and technical information collected when the website is used. Typical categories include the following:

Account and contact details, such as a player’s name, date of birth, residential details, username, telephone details and email address.
Identity and verification information, including documents or information used to confirm identity, age, location or eligibility to use particular services.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction references, account balances and records of play or other account activity. Payment providers may process some payment information directly.
Device and technical information, including an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
Cookie and similar technology information, including information about visits, pages viewed, preferences, session activity and interactions with website features.
Communications and support information, including messages, enquiries, feedback, records of account assistance and information provided during customer service conversations.
Marketing and preference information, such as communication choices, responses to promotions and general interests or preferences indicated while using the website.

Information may be collected directly from a player when they register, complete verification, make a transaction, contact support or update their account. Some information may be generated automatically through website use. Information may also be received from service providers or other sources where this is reasonably necessary for verification, payment processing, security, fraud prevention or legal compliance.

Why information is used

To create, maintain and administer a player account.
To provide casino services, process account activity and keep accurate records.
To verify identity, age and account information, and to carry out anti-fraud, security and risk checks.
To process deposits, withdrawals and other transactions, and to investigate unusual or disputed activity.
To respond to questions, provide support and communicate important account or service information.
To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the services.
To maintain, test and improve the website, including its performance, reliability, security and user experience.
To send marketing communications where permitted and where a player has provided or maintained the required permission.

Cookies, analytics and communications

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a website is visited. They may help Level Up Casino remember a login session, keep account features working, maintain security, remember preferences and understand how the website is used. Some cookies are necessary for core functions, while others may support analytics, performance or relevant communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability or performance of some website features. Browser settings can usually be used to view stored cookies, remove them or receive a notice before new cookies are saved.

Marketing communications

Where permitted, players may receive information about services, features or promotions. Marketing messages should include an option to unsubscribe or change communication preferences. A player can also ask Level Up Casino to stop using their information for direct marketing by contacting support@levelupcasino.fun. Stopping marketing does not necessarily stop essential service messages, such as security notices, transaction updates or information about an account.

Sharing, security and retention

When information may be shared

Personal information may be made available to trusted service providers that help operate the website and provide services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, security, analytics, customer support and communications. They should only handle information for appropriate service purposes and in accordance with relevant instructions or obligations.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud, misuse or security incidents; to resolve a dispute; or to meet a legal, regulatory or law-enforcement requirement. Information is not intended to be shared for unrelated purposes without an appropriate reason or permission where permission is required.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No online service can guarantee that information will be completely secure, so players should use a strong password, keep login details confidential and avoid sharing account access with others.

If a player believes their account or personal information may have been accessed without permission, they should contact support promptly so the issue can be reviewed and appropriate steps can be considered.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in immediate deletion of every record.

When information is no longer required, it may be securely deleted, de-identified or otherwise handled in a way that reduces the risk of identifying the person, subject to applicable requirements.

Your privacy rights and requests

Players can contact Level Up Casino about the personal information associated with their account. For privacy questions or data requests, email support@levelupcasino.fun. The request should include enough information to help identify the relevant account and clearly explain what is being requested.

Requests players can make

Access: ask for access to personal information held about the player, subject to appropriate identity checks and any applicable restrictions.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law, are needed for security or fraud prevention, or are required to resolve a dispute.
Withdrawal of marketing consent: ask for consent to direct marketing to be withdrawn or for marketing communications to stop. This does not affect processing that is necessary for account administration, security, transactions or legal obligations.
Information about use: ask general questions about the way personal information is collected, used or shared.

For security, Level Up Casino may need to verify a request before providing information, changing account details or completing a deletion request. A request may also be limited or refused where responding would adversely affect another person’s privacy, compromise security, conflict with a legal requirement or interfere with the prevention or investigation of fraud or other misuse.

Players should keep their account information accurate and notify support when important details change. If a player is dissatisfied with how a privacy request has been handled, they may contact support@levelupcasino.fun with further information so the matter can be reviewed.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version published on the website applies from the time it is made available.