- OperatorNovatrix SRL
- EstablishedOctober 2020
- Game library6,700+ titles from 104 providers
- Crypto acceptedBTC, ETH, LTC, DOGE, XRP and more
The details you need before signing in
Level Up keeps the sign-in route straightforward. You use the email address connected to your account and the password you created for it. The account becomes accessible immediately after sign-up, so you can move to the login screen once your account is ready.
| Item | What to use |
|---|---|
| The email address attached to your account | |
| Password | Your account password |
| Currency | AUD is supported for Australian players |
| Age | At least 18 years old, or the legal age in your jurisdiction if higher |
Your email address cannot be changed after registration, so keep using the original address when you sign in or request a password reset. If you later use the Promo Code WEEKLYFS, it activates the Weekly Spin Supply for VIP or loyalty members: 20 Free Spins per week with a qualifying $20 deposit.
Keep your account email handy
The email address is also used for password recovery. Saving it in your password manager can make future logins much quicker.
How to complete the login in a few steps
You can sign in from the standard login screen. There is no need to make the process more complicated than it is. Take a moment to check the email address and password before submitting the form, especially if your browser has filled in old details.
Choose the login option for your Level Up Casino account.
Type the email address and password connected to the account. Watch for extra spaces, spelling mistakes and automatic capital letters.
Send the completed login form. If the details match, you can access the account and its available features.
Do not keep guessing the password. Use the Forgot Password option instead, or contact support if you need assistance.
A careful check at this point often solves the small issues: the wrong email address, a forgotten password or a space copied into the field. If you use a password manager, make sure it has the current Level Up credentials rather than an older saved entry.
Forgot Password: reset your access by email
Forgotten passwords do not mean you need a new account. The login screen includes a Forgot Password link that starts the recovery process using the email address attached to your account.
Choose the recovery link shown on the login screen.
Use the same email address connected to your Level Up account.
A password reset link is sent to that email address.
Open the email and use the supplied link to complete the password recovery process.
If the reset email does not arrive, check that you entered the original account address rather than a different email. You can also contact the support team for login assistance. Live chat is available 24/7, and email support is available as well.
- Use the account email, not a newly created address.
- Enter the email carefully before requesting the reset link.
- Keep the reset email private and follow its instructions.
- Contact support if you still cannot regain access.
When login goes wrong: support and account security
Login trouble can come from a forgotten password, incorrect account details or a security issue. Level Up Casino provides live chat, email support and a Telegram channel. Live chat operates 24/7, with replies typically arriving in under one minute.
Support is available in English, French, German, Norwegian and Afrikaans. For an Australian player, English live chat is the most direct option when you need help getting back into the account.
| Rule | What it means |
|---|---|
| One account | One account applies per user, IP, computer and household |
| Duplicate accounts | Duplicate accounts can lead to forfeiture of winnings and bonuses |
| VPN use | VPN use is prohibited, and winnings may be confiscated for VPN use |
| Site protection | 128-bit SSL encryption is used across the site |
The one-account rule is worth keeping in mind if you are locked out. Recover the existing account rather than opening another one. It keeps your account history together and avoids the consequences attached to duplicate accounts.
Do not use a VPN to sign in or play
VPN use is prohibited. If you are having trouble accessing the account, contact support instead of trying to route the connection through a VPN.
The minimum age is 18 years old or the minimum legal age in the relevant jurisdiction, whichever is higher. That requirement applies before using the account, not just when creating it.
Account controls to use after signing in
Once you are back in your account, you can set practical gambling limits around deposits, losses and wagers. Each type can be set for a daily, weekly or monthly period. These tools are there to help you keep play within an amount and pace that suits you.
| Control | Available periods or choices | Effect |
|---|---|---|
| Deposit limit | Daily, weekly or monthly | Controls the amount deposited over the selected period |
| Loss limit | Daily, weekly or monthly | Sets a loss boundary for the selected period |
| Wager limit | Daily, weekly or monthly | Sets a wagering boundary for the selected period |
| Cooling-off | 1 week, 1 month, 3 months or 6 months | Fiat deposits are blocked and promotional offers are unavailable while active |
| Self-exclusion | 6 months, 9 months, 1 year or indefinitely | The account is immediately disabled for the selected period |
A decrease to a limit takes effect immediately. An increase requires email confirmation and only becomes possible after the previous limit of the same type has expired. That distinction matters, so set a limit with the full period in mind rather than expecting to raise it later.
Decide whether a deposit, loss or wager limit is the right fit, or select a cooling-off period or self-exclusion.
Select the daily, weekly or monthly option for a limit, or choose the length of the break.
A lower limit applies immediately. Cooling-off and self-exclusion take effect according to their own account rules.
Cooling-off blocks fiat deposits and excludes promotional offers, while withdrawals remain possible. Self-exclusion disables the account, blocks fiat deposits and excludes promotional offers.
During cooling-off, the account automatically reactivates when the selected period ends. Cryptocurrency deposits may still process during cooling-off or self-exclusion because of the technical nature of crypto transactions. Loss and wager limits do not apply to Sportsbook bets, and a cooling-off limit does not prevent Sportsbook bets when an available balance exists.
Need a complete break?
Self-exclusion is the stronger account control: the account is disabled immediately, and any remaining balance can be withdrawn manually through support.
Login: your questions
What do I need for a Level Up Casino login?
Use the email address attached to your account and your account password. AUD is supported for Australian players, and the minimum age is 18 or the applicable legal age if higher.
How do I reset my Level Up Casino password?
Select the Forgot Password link on the login screen, enter your account email address and check your inbox for the password reset link.
What should I do if I cannot log in?
Check the email and password first, then use the password reset option if needed. You can also contact 24/7 live chat, email support or the Telegram channel.
How quickly does live chat respond?
Live chat is available 24/7, with a typical response time of under one minute.
Which email should I use for account recovery?
Use the original email address connected to your account. The email address cannot be changed after registration.
What happens if I use a VPN?
VPN use is prohibited. Winnings may be confiscated when a VPN is used.
What happens when I activate cooling-off?
Fiat deposits are blocked, promotional offers are unavailable and withdrawals remain possible while cooling-off is active. The account automatically reactivates when the selected period ends.
Can I set account limits after logging in?
Yes. Deposit, loss and wager limits are available daily, weekly and monthly. Lowering a limit takes effect immediately, while an increase needs email confirmation after the previous limit expires.
