Responsible Gaming

Gamble for entertainment

Online gambling involves risk. There is no guaranteed strategy, system or method that can predict the result of a game. Previous wins or losses do not change the odds of a future game, and a winning result cannot be relied upon to replace income, pay bills or improve a difficult financial situation. Only gamble with money you can afford to lose after your essential living costs have been covered.

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. When your planned time or budget has been reached, stop playing, even if you are winning, losing or feel that a favourable result may be close. Taking breaks can help you keep gambling in perspective and make decisions without pressure.

Practical habits for safer play

• Set a spending limit before you deposit or begin a session.
• Set a time limit and use a reminder to help you finish on time.
• Keep gambling separate from money needed for rent, food, bills, savings or other commitments.
• Never borrow money, use credit that you cannot repay or sell belongings to continue gambling.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Do not assume that a game is due to pay out because it has not produced a win recently.
• Keep your account details secure and never allow another person to gamble through your account.

Gambling should not interfere with your relationships, work, study, health or daily responsibilities. If it is becoming difficult to follow your own limits, consider stopping immediately and using one or more of the account restrictions or support options described below.

Manage your account and your play

Account management tools can help you stay in control. Depending on the features available to your account and the applicable requirements, you may be able to set deposit, spending or session limits, take a temporary break, restrict access to selected products or request self-exclusion. These tools are designed to support your decisions, but they work best when you choose limits before you start playing.

Choose a limit that is realistic

Consider your regular income, essential expenses, existing commitments and other leisure costs when choosing a limit. A limit should never be based on the amount you hope to win. If a limit feels difficult to maintain, reduce it or stop gambling rather than increasing it. Keep a record of your gambling spend if this helps you understand the full amount you are using over a day, week or month.

Take a break or self-exclude

A temporary break can be useful when you want time away from gambling without making a longer-term decision. Self-exclusion is a stronger step that prevents or restricts access to gambling for a chosen period or until a further process is completed, subject to the available account options and applicable rules. If you request self-exclusion, do not create another account or use another person's account to continue gambling. Contact the relevant support team through the channels provided on the website if you need help understanding the available options.

Account restrictions may not immediately change activity outside the website. If you use other gambling services, consider applying similar limits or exclusions with those services as well. You may also wish to block gambling applications or websites on your devices, remove saved payment methods and ask a trusted person to help you maintain your decision.

Money and payment safety

Review your deposits and withdrawals regularly so you have a clear view of your activity. Do not use funds that belong to someone else, and do not let another person use your payment method or account. If you believe your account has been accessed without permission, stop using it and contact support through the website as soon as possible. Account verification and payment checks may be required to protect players and help meet applicable legal and security obligations.

Recognise when gambling may be causing harm

Harmful gambling can develop gradually. A person may continue gambling even when it is affecting their money, mood, health or relationships. You do not need to wait for a major crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling again or increasing your stakes.
• Feeling restless, irritated or anxious when you cannot gamble.
• Thinking about gambling throughout the day or planning your activities around it.
• Hiding gambling activity, deposits, losses or account statements from family and friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to cope with stress, sadness, loneliness, anger or other difficult feelings.
• Losing interest in work, study, hobbies, family time or social activities.
• Arguing with people close to you about gambling or experiencing relationship problems because of it.
• Feeling guilt, shame or regret but continuing to gamble despite those feelings.
• Breaking personal limits repeatedly or finding that account tools are not enough to stop you.

If any of these signs sound familiar, stop gambling and take a clear break. Consider asking a trusted friend or family member to support you with money, devices or access to gambling services. A qualified counsellor or gambling support service can help you create a plan without judgement. You can seek help even if you are gambling infrequently or have not experienced a serious financial loss.

If you have lost money

Do not try to recover a loss by continuing to play. Gambling more often or placing larger bets can increase the loss and make the situation harder to manage. Stop, review your finances and speak with a trusted person or professional adviser. If you are worried about debt, consider obtaining independent financial guidance before making further payments or borrowing money.

Support, age restrictions and our approach

Support is available in Australia for people affected by gambling, as well as for partners, family members and friends. Gambling Help Online and other local gambling support services provide information, counselling and guidance about safer gambling, financial concerns and self-exclusion. You can also speak with a general practitioner or qualified mental health professional. If gambling has created immediate danger, serious distress or thoughts of self-harm, contact emergency services or a crisis support service in your area without delay.

When contacting a support service, explain honestly how often you gamble, how much you spend, whether you are chasing losses and how gambling is affecting your life. You do not need to have every detail prepared. A support professional can help you work through the situation and identify steps that suit your circumstances.

Underage gambling is not permitted

You must meet the minimum legal age requirement that applies to you before creating or using a gambling account. Do not allow a child or young person to access your account, device or payment method. Keep login information private and use available device or parental controls where appropriate. If you believe a minor has accessed an account or gambling service, stop the activity and contact support through the website.

Questions or concerns about responsible gaming

If you have a question about limits, breaks, self-exclusion, account access or responsible gaming features, use the support options displayed on the Level Up Casino website. Please provide enough information for the support team to understand your request, but do not send payment passwords or other confidential security information. Requests may be handled in accordance with applicable requirements, account verification procedures and privacy obligations.

This page provides general responsible gaming information and is not financial, legal or medical advice. Gambling laws, support options and account features can change. Please review the information available on the website and seek independent professional guidance if you are concerned about your gambling or finances. The safest choice for anyone experiencing harm from gambling is to stop and seek support.