Betting Rules

General betting conditions

By opening an account, placing a bet or using a gaming service, you confirm that you have read and accepted the applicable rules. These rules may include the general Terms and Conditions, game rules, promotional terms, payment conditions and any information shown on the relevant betting screen. If there is a difference between a general description and a specific product rule, the specific rule may apply to that product.

Betting is available only to people who meet the applicable legal age and other eligibility requirements in their location. You are responsible for checking that online gambling is lawful where you are located and for complying with any laws that apply to you. Level Up Casino may restrict or refuse access where a person cannot satisfy an eligibility, identity, location or account requirement.

You must provide accurate, current and complete information when registering and whenever account details change. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not permit another person to use your account, payment method or bonus entitlement. Activity carried out through your account may be treated as activity authorised by you unless you notify the operator promptly of suspected unauthorised access.

• You must meet the applicable minimum age requirement before betting.
• You must use your own account and provide information that can be verified.
• You must not open or control accounts for another person.
• You must not use a payment method that belongs to someone else without appropriate authorisation.
• You must follow all applicable laws, account conditions and product rules.
• You must not attempt to interfere with the website, games, betting systems or security controls.

Account checks and verification

Before allowing betting, withdrawals or continued account access, Level Up Casino may need to verify your identity, age, location, payment information or source of funds. Verification requirements can depend on the account, transaction, product or applicable legal obligations. You should provide requested information within a reasonable timeframe and ensure that documents are clear, genuine and current.

An account may be suspended or limited while checks are completed. If information cannot be verified, or if the account appears to have been created or used in breach of these rules, action may be taken under the Terms and Conditions. Any review will be handled in accordance with the applicable rules and legal requirements.

Placing and accepting bets

You should check every bet carefully before confirming it. This includes the selected game, event, market, outcome, odds or displayed price, stake, possible return and any other conditions shown on the confirmation screen. A bet is generally treated as placed only when it has been accepted by the betting system and a confirmation or bet record is made available.

A selection placed in a bet slip is not necessarily a completed bet. Prices, availability, markets and game conditions can change before acceptance. A bet may be rejected, adjusted or unavailable if the relevant market closes, the product is interrupted, the displayed information is incorrect or a technical or operational issue affects processing.

You should retain the reference or record shown for each accepted bet. Account history may also display information about your bets, deposits, withdrawals and settlements. If a bet does not appear to have been accepted, you should not assume that it is active. Do not place a further bet to replace it until you have checked the relevant account information.

Stakes and account balance

A stake is the amount committed to a bet. The available balance shown in your account may include funds that are subject to conditions, restrictions or verification. You should make sure that your account contains sufficient available funds before placing a bet. A bet cannot normally be cancelled simply because you changed your mind, selected the wrong option or later considered the stake unsuitable.

Any maximum or minimum stake, transaction condition or product restriction will be shown where relevant or described in the applicable terms. Limits may apply to a bet, market, game, account, payment method or promotional offer. Level Up Casino may apply or change restrictions where permitted, including to comply with legal, operational, security or responsible gambling requirements.

Errors and unusual activity

If a bet is accepted with an obvious error in the displayed price, market, outcome, stake or other material information, the bet may be reviewed and corrected or cancelled in accordance with the applicable Terms and Conditions. An obvious error may include information that is clearly inconsistent with the relevant product or event. Where a correction is required, the outcome should be handled fairly and consistently.

You must not take advantage of a known error, system weakness, pricing mistake or malfunction. You must also not use software, devices, automated methods or other conduct designed to manipulate bet placement, game results, account balances or website operation. Suspected fraud, collusion, money laundering, bonus abuse or other prohibited activity may lead to investigation and account action.

Events, games and settlement

Each product may have its own rules for how a bet is determined. For event-based betting, the result may be based on an official result, a published result from an appropriate source or another result method stated in the market rules. For casino or other games, settlement normally follows the result produced by the relevant game system and the rules displayed for that game.

A result can be delayed while information is checked or while a game, event or market is reviewed. Settlement does not always occur immediately after an event finishes. If the result is changed by an authorised body, or if an event is abandoned, postponed, interrupted or otherwise not completed, the applicable product rules will determine whether bets stand, are cancelled or are settled in another way.

Common settlement principles

• A bet is settled according to the rules that applied to the relevant product or market.
• A result may be voided or recalculated if it was affected by an error, malfunction or incorrect information.
• If a market is cancelled or a selection cannot be determined fairly, the relevant stake may be returned where the rules provide for this.
• For multiple selections, the treatment of one cancelled or void selection depends on the applicable bet type and product rules.
• Where a game or event is interrupted, settlement depends on its specific rules and the information available.
• Account history and settlement records should be checked after a bet has been resolved.

If an account is credited incorrectly, including through an incorrect settlement, technical fault or processing error, the incorrect amount remains subject to review. Level Up Casino may correct the account balance and may take other action permitted by the Terms and Conditions. You should not withdraw, spend or transfer funds that you know, or reasonably should know, were credited in error.

Cancellations, refunds and disputes

A confirmed bet generally cannot be cancelled by the customer unless a particular product rule or applicable law provides otherwise. Where a refund or return of stake is required, it will be processed according to the relevant rules and payment conditions. A refund does not necessarily mean that a bet was won; it may mean that the bet could not be accepted or fairly settled.

If you believe a bet has been recorded, settled or charged incorrectly, review the bet record first and raise the issue through the available support or complaints process. Include the account information and bet reference shown in your account, together with a clear description of the issue. Disputes are assessed against the account records, product rules, system information and any relevant official result.

Fair play and responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a budget before you start and stop when you reach that budget. Never borrow money, use essential household funds or chase losses. There is no reliable strategy that guarantees a win, and past results do not predict future outcomes.

Safer gambling practices

• Set personal spending and time limits before playing.
• Take regular breaks and avoid betting when upset, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential expenses and financial commitments.
• Do not increase stakes to try to recover previous losses.
• Use available account controls, limits, time-outs or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent help if gambling is affecting your finances, relationships, work, study or wellbeing.

Level Up Casino may apply responsible gambling measures where appropriate. These may include account checks, limits, restrictions, cooling-off periods, temporary suspension or self-exclusion arrangements. The availability and operation of a particular control may depend on the account, product and applicable requirements. A self-exclusion or closure request should be taken seriously, and you should not create another account to avoid a restriction.

Prohibited conduct

You must use the website honestly and fairly. Prohibited conduct includes fraud, identity misuse, unauthorised payment activity, collusion, money laundering, manipulation of a game or betting process, exploitation of technical faults and attempts to bypass account, location, age or responsible gambling controls. It also includes allowing another person to access your account or using another person's account.

Where prohibited conduct or a breach of these rules is suspected, access may be suspended while the matter is reviewed. Bets, balances or transactions may be handled in accordance with the Terms and Conditions and applicable law. You must cooperate with reasonable requests for information during a review.

Acceptance of these rules

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the rules shown for a particular product. Rules may be updated when products, systems, legal requirements or responsible gambling practices change. You should review the current version before betting. By continuing to use the website after an update, you may be accepting the revised rules where this is permitted by the applicable terms.