Cookies Policy

What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember information about a visit and provide certain functions. Cookies may be set by the website you are visiting, which are commonly called first-party cookies, or by another service that supports the website, which are commonly called third-party cookies.

Level Up Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and related tracking technologies. In this policy, we use the word cookies to refer to cookies and similar technologies unless we say otherwise.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be associated with information held about your account, device or website activity. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Why cookies matter

Some cookies are necessary for the website to work properly. For example, they may help maintain a secure session, remember preferences, support account functions or protect the website from harmful activity. Other cookies help us understand how visitors use the website, improve performance and make content more relevant.

Cookies may be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains may depend on its purpose, your browser settings and the service that places it.

How Level Up Casino uses cookies

The cookies used on the website may change over time as our services, technology and legal obligations develop. Cookies may be used for the following general purposes:

• Strictly necessary functions: These cookies support core website features, account access, security, navigation and the delivery of services you request. The website may not operate correctly without them.
• Preferences and functionality: These cookies remember choices such as language, display preferences or other settings so that you do not need to enter them repeatedly.
• Security and fraud prevention: These cookies help detect unusual activity, protect accounts, support responsible access and reduce the risk of fraud, abuse or unauthorised use.
• Performance and analytics: These cookies collect information about how visitors use the website, such as which pages are viewed, whether pages load successfully and where improvements may be needed. The information is generally used in an aggregated or statistical form.
• Personalisation: Where permitted and where relevant, these cookies may help present content or features that are more suitable to your interests, settings or previous interactions with the website.
• Marketing and measurement: Where applicable, these cookies may help measure the effectiveness of campaigns, understand visits from advertising or referral sources and manage the presentation of promotional content. They will be used subject to applicable requirements and your available choices.

Cookies used for account and gambling services

If you create or access an account, cookies may be required to keep you signed in during a session, remember account-related settings and direct you to the appropriate parts of the website. They may also support age and identity checks, safer account management, transaction security, limits or other controls that are relevant to the services you choose to use.

These cookies are not intended to bypass account protections or responsible gambling measures. We may use cookies and related information to help maintain the integrity of the website, identify suspicious activity and support compliance with legal and operational requirements.

Third-party cookies and similar technologies

Some functions on the website may be provided or supported by third-party service providers. These providers may place or access cookies and similar technologies on our behalf, or may collect information in accordance with their own privacy policies. Examples may include providers that support website hosting, security, analytics, customer support, payment processes, content delivery, advertising measurement or other technical services.

Third-party services may be able to recognise your device when you visit different websites or use different services. Their use of information is governed by their own terms and privacy notices. We do not control every cookie that may be set by a third party, and the availability and operation of third-party technologies may change without notice.

Where a third party processes information for Level Up Casino, we take reasonable steps to require that information to be handled appropriately and for authorised purposes. This does not mean that every third-party service is controlled by us. You should review the relevant third party's information about privacy, cookies and choice mechanisms if you want to understand how it handles your information.

Information collected through cookies

Depending on the technology used, information collected may include your device type, browser type, operating system, approximate location, internet protocol address, pages visited, links selected, session times, referral information and interactions with website features. It may also include information about whether a page or message was opened or whether a service function worked as intended.

We use this information for purposes such as operating and securing the website, remembering settings, analysing performance, identifying technical issues, improving services, preventing misuse and meeting applicable obligations. We do not use cookies to remove your responsibility to comply with the website terms, account requirements or responsible gambling information.

Your cookie choices and browser controls

When you first visit the website, you may be shown a cookie notice or consent tool. Depending on the type of cookie and applicable requirements, you may be able to accept, reject or manage optional cookies through that tool. Your choices may be stored in a cookie so that the notice is not repeatedly shown.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to block all cookies, allow only certain cookies or receive a notification before a cookie is stored. The steps differ between browsers and devices, so you should check the settings or help information for the browser you use.

• Blocking strictly necessary cookies may prevent parts of the website from working, including account, security or navigation functions.
• Deleting cookies may remove saved preferences and may require you to sign in again or repeat choices.
• Changing browser settings may affect other websites and services, not only Level Up Casino.
• Opting out of analytics or marketing cookies does not necessarily stop all advertising or other communications; it may only prevent those activities from being measured or tailored using the relevant technology.
• Some devices provide separate controls for advertising identifiers, location information and app permissions. These controls may operate independently from browser cookie settings.

If you use more than one browser or device, you may need to apply your preferences on each one. Your cookie settings may also be reset if you clear website data, use private browsing or access the website after a significant change to our consent tools.

Consent and necessary cookies

Where consent is required, we will ask for it before using optional cookies or similar technologies. You can withdraw or change consent using the available cookie settings, where that functionality is provided. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

Some cookies are used because they are necessary to provide a service you request, maintain security, or meet an applicable requirement. These cookies may continue to operate even if you reject optional cookies. If you do not want necessary cookies to be stored, you may need to stop using the website, although this may affect access to its functions.

Privacy, updates and questions

Information collected through cookies may be handled in Australia or another location where Level Up Casino or its service providers operate, subject to applicable privacy requirements. Our Privacy Policy explains more about how we collect, use, disclose and protect personal information, as well as the choices and rights that may be available to you.

We may update this Cookies Policy when our technology, services, cookie practices or legal obligations change. The current version will be made available on this page, together with an updated date where appropriate. You should review the policy from time to time so you understand how cookies are used. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

If you have a question about this Cookies Policy, want to understand a cookie setting or need assistance with a privacy request, please use the customer support or privacy contact method made available through the website. Do not include unnecessary account passwords, payment details or other sensitive information in a general enquiry.

This policy is intended to provide clear general information about cookies used in connection with the Level Up Casino website. It does not replace the website terms, Privacy Policy, responsible gambling information or any specific notice shown when you use a particular service.