Level Up CasinoContacts

Contact Us

For help with Level Up Casino, email support@levelupcasino.fun. Our support team can assist with general account questions, payment enquiries, website issues and other player concerns.

Level Up Casino operates under a licence issued by the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, reference number 0000002.

Welcome PackageUp to $20,000 + 500 FS

  1. OperatorNovatrix SRL
  2. EstablishedOctober 2020
  3. Game library6,700+ titles from 104 providers
  4. Crypto acceptedBTC, ETH, LTC, DOGE, XRP and more

How to get in touch

Email is the best way to contact the Level Up Casino support team. Where possible, write from the email address linked to your account. This can help the team identify your account and review your request more efficiently. If you cannot access that email address, provide your account username and explain the situation clearly.

  • Account access, profile and verification questions
  • Deposit and withdrawal enquiries
  • Questions about bonus terms and conditions
  • Technical problems or website issues
  • Responsible gambling requests, including account restrictions or other support needs

Contact us by email

Send your message to support@levelupcasino.fun. Please include your account email or username, a short description of the issue, and screenshots if relevant. Screenshots can be useful for technical problems or error messages. Do not include your password or unnecessary sensitive information. Clear, complete details help support understand your request and may reduce the need for follow-up questions.

Support usually replies within 24 hours, although response times may vary depending on the nature and volume of enquiries. Payment, verification and account-related requests may require additional review before a response can be provided. Please check that your message contains the relevant details so it can be assessed as quickly as possible.